Glenn Mazur of the QFD Institute presented "ISO 16355: A Standard for Innovative Customer Experience," during which the audience actively participated in the interactive survey, a new feature offered by ASQ. Here is a photo that one of the attendees kindly sent to us.
Missed this year? Plan to attend other conferences Mazur will present at this year to learn more about ISO 16366.
- 2016 International Symposium on QFD, September 9-10 in Boise ID.
- 2016 ASQ Service Quality Conference, October 24-25 in Chicago.
- 2016 ASQ International Conference on Quality Standards, November 14-15 in Pittsburgh PA.