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Showing posts with label
China
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Showing posts with label
China
.
Show all posts
04 November 2014
New High in Customer Satisfaction
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Forget everything you learned about customer satisfaction. A Chinese noodle shop has found the secret to customer retention, that scores ...
13 October 2012
QFD for high-speed rail, IT projects, smartphones, education, telecom industry, and political campaign
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The previous post ( Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent ) previewed the first-of-its-kind po...
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