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Showing posts with label QFD. Show all posts
Showing posts with label QFD. Show all posts
05 November 2019

Competitive Benchmarking and QFD - ASQ Webcast

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Competitive benchmarking plays an important role in the design and development of new products. After all, why would a customer buy somethi...
09 May 2016

A Standard for Innovative Customer Experience

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Looking forward to seeing you there! May 17, 2016 ISO 16355: A Standard for Innovative Customer Experience 2016 World Conference on Qual...
27 February 2016

New ISO 16355-1 for QFD

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Since 2009, an international team of QFD experts convened by the QFD Institute has been writing the new ISO standard 16355 for QFD . The...
17 January 2016

Master the art of super Gemba, AHP and ISO 16355

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Desktop brochure   Mobile view   Registration Please contact us or see the Calendar if above dates do not work for you. ...
28 October 2014

Thomson Reuters 2014 Journal Citation Reports® recognizes "Using QFD to Write an ISO Standard"

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Writing and publishing implies a level of authority on a particular subject. We say "imply" because it may not always be the case....
17 October 2014

Is it mean to mean different things with the same words?

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One strength of Modern Blitz QFD ® and its powerful voice of customer analysis toolset is a way to more deeply understand the customer'...
13 October 2014

New QFD Group in LinkedIn

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The QFD Institute is pleased to launch a new LinkedIn Group devoted to conversations, Q&A, and announcements about QFD activities. It is...
22 September 2014

Bad customers causing problems? Only sell to good ones, then.

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At a dinner party last week, one of my friends who recently retired as an automotive safety engineer was discussing the latest recall in air...
23 August 2014

QFD in Europe - Reporting 2014 QFD activities across EU

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2014 has been a big year for QFD in Europe. The statue of Poseidon in Gothenburg photo: Historiker/Wiki Commons The spring blossomed ...
30 January 2014

Shakespeare's Gemba

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While ago, I nominated Champlain as my Mr. Gemba ( "I get my kicks from Champlain" ). Polonius Here are more Gemba wisdom ...
31 August 2013

2013 International Symposium on QFD & Public QFD Courses

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For anyone wanting to find out how QFD is used today in real projects, innovative new tools and current best practices, better integration w...
15 August 2013

Mirror Neurons – the science behind "gemba" ?

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Recent studies on the behavior of monkeys in a research lab in Parma Italy accidentally found that brain neurons that fired when a monkey pi...
27 July 2013

QFD for cloud computing security, e-learning systems, service industry, FMEA, VOC codification

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This continues a preview of the upcoming The 19th International Symposium on QFD (ISQFD) on September 6-7 in Santa Fe, New Mexico USA. T...
02 July 2013

Is it advantageous to be first or to be better?

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Newsweek magazine recently published an article "The Myth of First-Mover Advantage" about iTune entering the Internet radio busi...
24 March 2013

How to calculate customer value

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Value to a customer = what he gets / what he gives. We make a sale when this number is >1. Both the numerator and denominator are in t...
19 March 2013

What does Akao say? Mu!

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A recent poll on the LinkedIn group Lean Six Sigma Worldwide asked: "Which Lean Six Sigma waste reduction (Muda, Mura, Muri) is the ...
04 March 2013

DFSS / DFLS and QFD: Why we need both

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A recent QFD newsletter discussed the similarities and differences of DFSS/DFLS and QFD and why it is not an "either-or" question ...
21 February 2013

I get my kicks from Champlain

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Samuel de Champlain is my nomination for Mr. Gemba. I enjoyed immensely reading David Hackett Fischer's biography of the father on New...
17 February 2013

Now’s the time!

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It’s that time of the year again, when we begin the call for papers for this year’s QFD Symposium. This year’s will be an International S...
11 January 2013

Kansei Engineering and Education

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One of the "cousin" methods we use in Modern QFD is called Kansei Engineering , which I often translate as emotional quality (when...