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Design for Customer Value and Business Revenue
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Showing posts with label
customer value
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Showing posts with label
customer value
.
Show all posts
02 July 2013
Is it advantageous to be first or to be better?
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Newsweek magazine recently published an article "The Myth of First-Mover Advantage" about iTune entering the Internet radio busi...
24 March 2013
How to calculate customer value
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Value to a customer = what he gets / what he gives. We make a sale when this number is >1. Both the numerator and denominator are in t...
19 March 2013
What does Akao say? Mu!
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A recent poll on the LinkedIn group Lean Six Sigma Worldwide asked: "Which Lean Six Sigma waste reduction (Muda, Mura, Muri) is the ...
04 March 2013
DFSS / DFLS and QFD: Why we need both
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A recent QFD newsletter discussed the similarities and differences of DFSS/DFLS and QFD and why it is not an "either-or" question ...
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