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Showing posts with label customer voice table. Show all posts
Showing posts with label customer voice table. Show all posts
10 January 2025

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2025 brings these QFD training opportunities, as listed below. All are live virtual classes, using the Zoom platform.  Kick-start your profe...
22 January 2016

Modern QFD tools for Gemba study

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One of the most frequently asked questions about customer gemba visits is what questions to prepare in advance. Gemba preparations depe...
17 January 2016

Master the art of super Gemba, AHP and ISO 16355

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Desktop brochure   Mobile view   Registration Please contact us or see the Calendar if above dates do not work for you. ...
04 February 2014

I'd like my QFD sunny-side up!

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You've earned your Spring Break from the coldest, snowiest winter in recent memory. Come to Orlando, Florida for the next QFD Green Bel...
22 August 2013

An Apple a day — Use QFD to systematize Steve Jobs' design genius beyond a single individual

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In my opinion, late Steve Jobs was a rare individual who had such an intuitive grasp of the fundamentals of QFD thinking. For example, in ...
03 January 2013

Capturing voice of social network and using it

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Brian X. Chen reports in the January 2 2013 Bits section of the New York Times, "The iPhone Goofs Up on Telling Time, Again," tha...
27 November 2012

QFD at Holiday Time

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The holiday season is a great time to sharpen our QFD skills. Here are some techniques that might make the celebrations and shopping a littl...
20 October 2012

Delivering crystal-clear brand identity from end-to-end

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"Drunk With Power," an October 14, 2012 New York Times article by Daniel Duane, describes an on-line wine seller named Jon Rimmerm...
04 October 2012

Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent

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The U.S. presidential debates are underway wobbling between the wonkiest details on debt retirement to cartoonish attacks in Sesame Street’...
28 August 2012

Does nothing wrong mean anything right?

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A couple of interesting papers recently crossed my desktop that I'd like you to reflect upon. The first was a 1994 paper by Dr. Jura...
25 July 2012

When executive solutions become design constraints #2 – The case of Sweden's 17th century warship Vasa

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In my last blog, I related the case of the boss who did not listen, and actively discouraged the advice of the very specialists he hired. An...
20 July 2012

The unreasonable boss - when executive solutions become design constraints

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An acquaintance of mine recently complained that her new boss just didn't listen. She was recently hired by a large sports wear chain to...