QFD Blog

Many people wrongly assume that so-called Kano model (diagram on the right) describes the relationship between customer needs, fulfillme...

As we celebrate the various holidays and new year in our own special ways, let me propose a toast – of Singha Beer! This week, the Ameri...

In a study by Barry Brown of the Mobile Life Center in Sweden, “The Normal Natural Troubles of Driving With GPS,” global positioning syste...