QFD Blog

photo of big city apartments photo courtesy of Roy Googin / wikipedia Last week while apartment hunting with our newly graduated son, I ...

Many people wrongly assume that so-called Kano model (diagram on the right) describes the relationship between customer needs, fulfillme...

The holiday season is a great time to sharpen our QFD skills. Here are some techniques that might make the celebrations and shopping a littl...

In my last blog, I related the case of the boss who did not listen, and actively discouraged the advice of the very specialists he hired. An...

An acquaintance of mine recently complained that her new boss just didn't listen. She was recently hired by a large sports wear chain to...