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Showing posts with label gemba. Show all posts
Showing posts with label gemba. Show all posts
22 January 2016

Modern QFD tools for Gemba study

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One of the most frequently asked questions about customer gemba visits is what questions to prepare in advance. Gemba preparations depe...
17 January 2016

Master the art of super Gemba, AHP and ISO 16355

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Desktop brochure   Mobile view   Registration Please contact us or see the Calendar if above dates do not work for you. ...
17 November 2014

Upcoming Public QFD Courses
— Learn today's best methods and tools

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All events listed here will be held at Charleston Marriott in Charleston, South Carolina USA. The 1-day Symposium on December 5, 2014 is...
30 January 2014

Shakespeare's Gemba

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While ago, I nominated Champlain as my Mr. Gemba ( "I get my kicks from Champlain" ). Polonius Here are more Gemba wisdom ...
15 August 2013

Mirror Neurons – the science behind "gemba" ?

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Recent studies on the behavior of monkeys in a research lab in Parma Italy accidentally found that brain neurons that fired when a monkey pi...
28 April 2013

The joke is on us (consumers)

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Take a look at this video. It is about a Google Japan project to develop a better interface for typing Japanese. Owning to its complex wri...
24 January 2013

“Did you find everything okay?”

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It’s a question consumers hear on a daily basis, whether they’re at a grocery store, electronics store, sporting goods store or basically an...
11 January 2013

Kansei Engineering and Education

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One of the "cousin" methods we use in Modern QFD is called Kansei Engineering , which I often translate as emotional quality (when...
13 October 2012

QFD for high-speed rail, IT projects, smartphones, education, telecom industry, and political campaign

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The previous post ( Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent ) previewed the first-of-its-kind po...
28 August 2012

Does nothing wrong mean anything right?

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A couple of interesting papers recently crossed my desktop that I'd like you to reflect upon. The first was a 1994 paper by Dr. Jura...
08 August 2012

Social Media for VOC

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In a recent New York Times article "Facebook, Twitter and Foursquare as Corporate Focus Groups" on July 30 2012, it was noted tha...
01 August 2012

Benchmarking – the fatal flaw in modern quality thinking

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Frequently we hear in quality conference presentations and papers high praises for benchmarking and "shamelessly stealing" the ide...
19 June 2012

Big Soda and Obesity Fishbone Analysis

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New York City mayor Bloomberg made headlines recently by proposing a ban on the sale of sugary soda that is larger than 16 ounces (473 mi...
12 June 2012

How we use Blitz QFD® in our venue decision

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The gap between industry-defined luxury (product-out thinking) and customer needs (market-in thinking)  was the topic of a recent QFDI newsl...