QFD Blog

Design for Customer Value and Business Revenue

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Showing posts with label health insurance. Show all posts
Showing posts with label health insurance. Show all posts
01 July 2019

Using QFD and AHP's Structured Analysis to Surface Market Predictions and Formulate Future Strategy

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This might come across as strange but we once heard a Navy officer say their number one enemy is the Air Force. It was meant as a metaphor d...
23 October 2014

Healthcare QFD examples - October 30, 2014 in Orlando, Florida

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Modern QFD has been used successfully in the healthcare industry, from clinical gemba such as hospitals and medical labs, to health insura...
01 February 2013

What ever happened to customer service?

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It seems these days that customer service has gone to the dogs. It used to be we gave our best customers our best service, especially in thi...
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