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Showing posts with label
new kano model
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Showing posts with label
new kano model
.
Show all posts
11 November 2014
New Kano Model for better design decisions and hidden market opportunities
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Many people wrongly assume that so-called Kano model (diagram on the right) describes the relationship between customer needs, fulfillme...
16 November 2012
Young business travelers' technology needs
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Over 15 years ago, the Delta Hotel chain in Canada sought to attract business travelers by being one of the first major hotel chains to offe...
12 September 2012
GPS Gemba shows need for Kano
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In a study by Barry Brown of the Mobile Life Center in Sweden, “The Normal Natural Troubles of Driving With GPS,” global positioning syste...
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