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Showing posts with label retail business. Show all posts

Showing posts with label retail business. Show all posts

24 January 2013

“Did you find everything okay?”

It’s a question consumers hear on a daily basis, whether they’re at a grocery store, electronics store, sporting goods store or basically an...

20 October 2012

Delivering crystal-clear brand identity from end-to-end

"Drunk With Power," an October 14, 2012 New York Times article by Daniel Duane, describes an on-line wine seller named Jon Rimmerm...

01 August 2012

Benchmarking – the fatal flaw in modern quality thinking

Frequently we hear in quality conference presentations and papers high praises for benchmarking and "shamelessly stealing" the ide...

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