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28 August 2012

Does nothing wrong mean anything right?

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A couple of interesting papers recently crossed my desktop that I'd like you to reflect upon. The first was a 1994 paper by Dr. Jura...
22 August 2012

Romney PDCA

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Mr. Newt Gingrich, in his 2006 book "Saving Lives and Saving Money" , expounded on his decade-long fascination with Total Quality ...
14 August 2012

Which country won the 2012 London Olympics — Quantifying and prioritizing subjective data

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The 2012 Olympics were fantastic and our British friends are to be congratulated on putting together a memorable experience for athletes an...
08 August 2012

Social Media for VOC

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In a recent New York Times article "Facebook, Twitter and Foursquare as Corporate Focus Groups" on July 30 2012, it was noted tha...
01 August 2012

Benchmarking – the fatal flaw in modern quality thinking

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Frequently we hear in quality conference presentations and papers high praises for benchmarking and "shamelessly stealing" the ide...
25 July 2012

When executive solutions become design constraints #2 – The case of Sweden's 17th century warship Vasa

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In my last blog, I related the case of the boss who did not listen, and actively discouraged the advice of the very specialists he hired. An...
20 July 2012

The unreasonable boss - when executive solutions become design constraints

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An acquaintance of mine recently complained that her new boss just didn't listen. She was recently hired by a large sports wear chain to...
09 July 2012

“Learning is not compulsory, neither is survival.”

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A civil revolution is taking place in one of the world’s most politically stable places, Japan, whose citizens are known for social conformi...
29 June 2012

Our QFD Community – a home for young professionals and scholars from around the world

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One of the pleasures of the QFD Symposia is the chance to meet young professionals and scholars from around the world. We'd like to shar...
19 June 2012

Big Soda and Obesity Fishbone Analysis

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New York City mayor Bloomberg made headlines recently by proposing a ban on the sale of sugary soda that is larger than 16 ounces (473 mi...