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26 September 2012

Electronic Medical Records and Clinical Gemba

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In a recent newsletter " Electronic Medical Records in Gemba ," I addressed some downsides to electronic medical records as they d...
18 September 2012

Laundry detergent pods mistaken for toys as well as candy

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In a recent blog "Design for Safety? The dirty laundry of NPD!" , I wrote how dangerous the new laundry detergent pods are for sma...
12 September 2012

GPS Gemba shows need for Kano

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In a study by Barry Brown of the Mobile Life Center in Sweden, “The Normal Natural Troubles of Driving With GPS,” global positioning syste...
04 September 2012

Design for Safety? The dirty laundry of NPD!

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I don't get to the supermarket as often as I should. But when I do, my eyes cast around for lost opportunities for product improvement. ...
28 August 2012

Does nothing wrong mean anything right?

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A couple of interesting papers recently crossed my desktop that I'd like you to reflect upon. The first was a 1994 paper by Dr. Jura...
22 August 2012

Romney PDCA

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Mr. Newt Gingrich, in his 2006 book "Saving Lives and Saving Money" , expounded on his decade-long fascination with Total Quality ...
14 August 2012

Which country won the 2012 London Olympics — Quantifying and prioritizing subjective data

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The 2012 Olympics were fantastic and our British friends are to be congratulated on putting together a memorable experience for athletes an...
08 August 2012

Social Media for VOC

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In a recent New York Times article "Facebook, Twitter and Foursquare as Corporate Focus Groups" on July 30 2012, it was noted tha...
01 August 2012

Benchmarking – the fatal flaw in modern quality thinking

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Frequently we hear in quality conference presentations and papers high praises for benchmarking and "shamelessly stealing" the ide...
25 July 2012

When executive solutions become design constraints #2 – The case of Sweden's 17th century warship Vasa

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In my last blog, I related the case of the boss who did not listen, and actively discouraged the advice of the very specialists he hired. An...