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29 October 2012

Must the quality function go beyond its traditional role of inspection and problem solving?

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Recently, the questions was asked, "Must the quality function go beyond its traditional role of inspection and problem solving?" ...
20 October 2012

Delivering crystal-clear brand identity from end-to-end

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"Drunk With Power," an October 14, 2012 New York Times article by Daniel Duane, describes an on-line wine seller named Jon Rimmerm...
13 October 2012

QFD for high-speed rail, IT projects, smartphones, education, telecom industry, and political campaign

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The previous post ( Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent ) previewed the first-of-its-kind po...
04 October 2012

Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent

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The U.S. presidential debates are underway wobbling between the wonkiest details on debt retirement to cartoonish attacks in Sesame Street’...
26 September 2012

Electronic Medical Records and Clinical Gemba

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In a recent newsletter " Electronic Medical Records in Gemba ," I addressed some downsides to electronic medical records as they d...
18 September 2012

Laundry detergent pods mistaken for toys as well as candy

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In a recent blog "Design for Safety? The dirty laundry of NPD!" , I wrote how dangerous the new laundry detergent pods are for sma...
12 September 2012

GPS Gemba shows need for Kano

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In a study by Barry Brown of the Mobile Life Center in Sweden, “The Normal Natural Troubles of Driving With GPS,” global positioning syste...
04 September 2012

Design for Safety? The dirty laundry of NPD!

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I don't get to the supermarket as often as I should. But when I do, my eyes cast around for lost opportunities for product improvement. ...
28 August 2012

Does nothing wrong mean anything right?

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A couple of interesting papers recently crossed my desktop that I'd like you to reflect upon. The first was a 1994 paper by Dr. Jura...
22 August 2012

Romney PDCA

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Mr. Newt Gingrich, in his 2006 book "Saving Lives and Saving Money" , expounded on his decade-long fascination with Total Quality ...