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27 November 2012

QFD at Holiday Time

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The holiday season is a great time to sharpen our QFD skills. Here are some techniques that might make the celebrations and shopping a littl...
16 November 2012

Young business travelers' technology needs

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Over 15 years ago, the Delta Hotel chain in Canada sought to attract business travelers by being one of the first major hotel chains to offe...
07 November 2012

People of the 2012 QFD Symposium

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Once again new case studies were shared and emerging ideas were brought to the public last Friday at the 24th Symposium on QFD in sunny St...
29 October 2012

Must the quality function go beyond its traditional role of inspection and problem solving?

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Recently, the questions was asked, "Must the quality function go beyond its traditional role of inspection and problem solving?" ...
20 October 2012

Delivering crystal-clear brand identity from end-to-end

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"Drunk With Power," an October 14, 2012 New York Times article by Daniel Duane, describes an on-line wine seller named Jon Rimmerm...
13 October 2012

QFD for high-speed rail, IT projects, smartphones, education, telecom industry, and political campaign

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The previous post ( Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent ) previewed the first-of-its-kind po...
04 October 2012

Election-earing: how QFD helped a candidate truly hear the Voice of the Constituent

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The U.S. presidential debates are underway wobbling between the wonkiest details on debt retirement to cartoonish attacks in Sesame Street’...
26 September 2012

Electronic Medical Records and Clinical Gemba

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In a recent newsletter " Electronic Medical Records in Gemba ," I addressed some downsides to electronic medical records as they d...
18 September 2012

Laundry detergent pods mistaken for toys as well as candy

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In a recent blog "Design for Safety? The dirty laundry of NPD!" , I wrote how dangerous the new laundry detergent pods are for sma...
12 September 2012

GPS Gemba shows need for Kano

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In a study by Barry Brown of the Mobile Life Center in Sweden, “The Normal Natural Troubles of Driving With GPS,” global positioning syste...