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24 January 2013

“Did you find everything okay?”

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It’s a question consumers hear on a daily basis, whether they’re at a grocery store, electronics store, sporting goods store or basically an...
16 January 2013

When your EOB becomes an SOB!

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When is information from a service provider (or any vendor) too little or too much? I'd like to share a recent experience with my health...
11 January 2013

Kansei Engineering and Education

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One of the "cousin" methods we use in Modern QFD is called Kansei Engineering , which I often translate as emotional quality (when...
03 January 2013

Capturing voice of social network and using it

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Brian X. Chen reports in the January 2 2013 Bits section of the New York Times, "The iPhone Goofs Up on Telling Time, Again," tha...
24 December 2012

Why we drink beer?

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As we celebrate the various holidays and new year in our own special ways, let me propose a toast – of Singha Beer! This week, the Ameri...
27 November 2012

QFD at Holiday Time

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The holiday season is a great time to sharpen our QFD skills. Here are some techniques that might make the celebrations and shopping a littl...
16 November 2012

Young business travelers' technology needs

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Over 15 years ago, the Delta Hotel chain in Canada sought to attract business travelers by being one of the first major hotel chains to offe...
07 November 2012

People of the 2012 QFD Symposium

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Once again new case studies were shared and emerging ideas were brought to the public last Friday at the 24th Symposium on QFD in sunny St...
29 October 2012

Must the quality function go beyond its traditional role of inspection and problem solving?

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Recently, the questions was asked, "Must the quality function go beyond its traditional role of inspection and problem solving?" ...
20 October 2012

Delivering crystal-clear brand identity from end-to-end

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"Drunk With Power," an October 14, 2012 New York Times article by Daniel Duane, describes an on-line wine seller named Jon Rimmerm...