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22 September 2014

Bad customers causing problems? Only sell to good ones, then.

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At a dinner party last week, one of my friends who recently retired as an automotive safety engineer was discussing the latest recall in air...
23 August 2014

QFD in Europe - Reporting 2014 QFD activities across EU

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2014 has been a big year for QFD in Europe. The statue of Poseidon in Gothenburg photo: Historiker/Wiki Commons The spring blossomed ...
14 May 2014

The Quality Conference Crush has begun…

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Well, the American Society for Quality (ASQ) World Conference on Quality Improvement (WCQI) has come and gone, and I must say for me, it wa...
28 April 2014

The importance of understanding what the customer really means

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Dr. Tom Saaty (founder of AHP ) in his 17th "Thinking Man's Jokebook" (1994), tells this story, paraphrased here. Norse m...
06 April 2014

QFD training in Dallas and Istanbul

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Here are two opportunities to learn the modern QFD and best practices from one of the top QFD instructors around the world.   Both cou...
19 March 2014

Call For Papers -- 2014 Symposium on QFD

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The QFD Institute is issuing a Call For Papers for The 26th Symposium on QFD , scheduled for December 5, 2014 in Charleston, South Carolina...
14 March 2014

Bonehead specs are not customer needs

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An automotive customer may demand these things from its vendor, for example: Performance level or specifications Features or functions S...
04 February 2014

I'd like my QFD sunny-side up!

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You've earned your Spring Break from the coldest, snowiest winter in recent memory. Come to Orlando, Florida for the next QFD Green Bel...
30 January 2014

Shakespeare's Gemba

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While ago, I nominated Champlain as my Mr. Gemba ( "I get my kicks from Champlain" ). Polonius Here are more Gemba wisdom ...
26 September 2013

Report from the 2013 International Symposium on QFD

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On September 4 - 13, 2013, the QFD enthusiasts from around the world gathered together in Santa Fe, New Mexico for the 19th International ...