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28 October 2014

Thomson Reuters 2014 Journal Citation Reports® recognizes "Using QFD to Write an ISO Standard"

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Writing and publishing implies a level of authority on a particular subject. We say "imply" because it may not always be the case....
23 October 2014

Healthcare QFD examples - October 30, 2014 in Orlando, Florida

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Modern QFD has been used successfully in the healthcare industry, from clinical gemba such as hospitals and medical labs, to health insura...
17 October 2014

Is it mean to mean different things with the same words?

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One strength of Modern Blitz QFD ® and its powerful voice of customer analysis toolset is a way to more deeply understand the customer'...
13 October 2014

New QFD Group in LinkedIn

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The QFD Institute is pleased to launch a new LinkedIn Group devoted to conversations, Q&A, and announcements about QFD activities. It is...
22 September 2014

Bad customers causing problems? Only sell to good ones, then.

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At a dinner party last week, one of my friends who recently retired as an automotive safety engineer was discussing the latest recall in air...
23 August 2014

QFD in Europe - Reporting 2014 QFD activities across EU

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2014 has been a big year for QFD in Europe. The statue of Poseidon in Gothenburg photo: Historiker/Wiki Commons The spring blossomed ...
14 May 2014

The Quality Conference Crush has begun…

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Well, the American Society for Quality (ASQ) World Conference on Quality Improvement (WCQI) has come and gone, and I must say for me, it wa...
28 April 2014

The importance of understanding what the customer really means

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Dr. Tom Saaty (founder of AHP ) in his 17th "Thinking Man's Jokebook" (1994), tells this story, paraphrased here. Norse m...
06 April 2014

QFD training in Dallas and Istanbul

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Here are two opportunities to learn the modern QFD and best practices from one of the top QFD instructors around the world.   Both cou...
19 March 2014

Call For Papers -- 2014 Symposium on QFD

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The QFD Institute is issuing a Call For Papers for The 26th Symposium on QFD , scheduled for December 5, 2014 in Charleston, South Carolina...