Showing posts with label Glenn Mazur. Show all posts
Showing posts with label Glenn Mazur. Show all posts

05 November 2019

Competitive Benchmarking and QFD - ASQ Webcast


Competitive benchmarking plays an important role in the design and development of new products. After all, why would a customer buy something new unless the new product offered superior benefits over what they use now.

Benchmarking competitors can be employed at different QFD phases to help identify opportunities where both the producer (business) and the customer get the "biggest bang for the buck."

The "Competitive Benchmarking and QFD" webcast gives an excellent overview of what QFD really is and how your business can benefit from it. Best of all, you learn the most trusted QFD information from the world top QFD expert, Glenn Mazur.

The webcast also provides an eye-opening update including the new ISO 16355, for those who had learned QFD from the books and/or instructors teaching the out-of-the-date method (such as 4-phase or 4-house model from the 1960s) or incorrect information (such as 'a House of Quality matrix is QFD').

This webcast is a part of "Learn About Quality" education by the American Society for Quality (ASQ), and the QFD Institute is pleased to provide the updated content.

The webcast is free to the ASQ members.
Sign in from this page to access it, if you are already a member.

Interested in getting an ASQ membership?
It is available for individuals and corporations, regardless of your location.

You can read the snippets of the webcast content from this page, if you do not wish to get an ASQ membership at this time.



05 October 2019

QFD Master Class in India

The QFD Institute is pleased to announce the QFD Master Class in India this fall, in cooperation with the Confederation of Indian Industry (CII) Institute of Quality.

QFD Master Class
  • When: 21–22 November 2019
  • Where: Bangalore, INDIA

This is an excellent opportunity for businesses in India and neighboring regions to learn from the world top QFD expert Glenn H. Mazur.

  • What is QFD (Quality Function Deployment) -- its root, history, recent advancements
  • Key QFD methods and tools
  • Basic application steps
  • ISO 16355

The workshop elements in this 2-day class equip participants with important skills that they can implement in their work environment, across the supply chain of their business, and the value chain of their customers, plus optional QFD Green Belt® certification.

For details and registration, please see the website of CII Institute of Quality.

24 August 2016

2016 International Symposium on QFD (ISQFD)

Fast approaching is the 22nd ISQFD on September 9-10, 2016 in Boise, Idaho USA.

Important trendy topics will be a focus of this year's presentations, including the Internet of Things (Iot), ISO 16355, Complex Systems Engineering, Sustainable Energy System Development, Corporate Strategy Deployment, 3D Virgual Reality Prototyping, and more.

Please join us for learning new things, to get inspired and engage in discussions in a supportive environment.

View the video.

If you are not an ASQ member,
you can watch by subscribing at ASQ
ASQ TV has just produced a video on the new ISO 16355 standard. Here is a glimpse of some of the things that will be presented, discussed, and taught in the Symposium, as well as QFD Green Belt® and QFD Black Belt® courses.

New product developers and Lean / Six Sigma professionals should not miss this opportunity to gain solid knowledge of the new ISO 16355 first-hand from the convenor of the ISO committee.

You (training attendees) will also get the QFD templates, the ISO 16355 1,000-page reference bibiliography and case studies, and the international symposium is free for the Boise course attendees!!

 Here is the Registration Page.

Travel Page

Venue Page





23 June 2016

Report: ASQ 2016 World Conference on Quality and Improvement

On May 16-18, 2016 the American Society for Quality (ASQ) held its 2016 World Conference on Quality and Improvement in Milwaukee, Wisconsin USA. The annual event drew over 3,000 attendees from more than 50 countries.

Glenn Mazur of the QFD Institute presented "ISO 16355: A Standard for Innovative Customer Experience," during which the audience actively participated in the interactive survey, a new feature offered by ASQ. Here is a photo that one of the attendees kindly sent to us.


Missed this year? Plan to attend other conferences Mazur will present at this year to learn more about ISO 16366. 
  •  2016 International Symposium on QFD, September 9-10 in Boise ID.
  •  2016 ASQ Service Quality Conference, October 24-25 in Chicago.
  •  2016 ASQ International Conference on Quality Standards, November 14-15 in Pittsburgh PA.








28 October 2014

Thomson Reuters 2014 Journal Citation Reports® recognizes "Using QFD to Write an ISO Standard"

Writing and publishing implies a level of authority on a particular subject. We say "imply" because it may not always be the case. There are numerous books, papers, and articles that suggest a certain expertise but fall short of delivering it.

The recent advent of self-publishing technology, without peer review, makes it difficult to separate the wheat from the chaff.  Even the Quality community is not immune.

That is why it was a pleasant surprise to receive a notification from Francis and Taylor, publishers of the Quality Engineering Journal, saying that a recent article by Glenn Mazur, "Using Quality Function Deployment to Write an ISO Standard for QFD,"  has been recognized by Thomson Reuters 2014 Journal Citation Reports® for improving Quality Engineering Journal Impact Factors.

Thomson Reuters 2014 Journal Citation Reports®
screen shot of Thomson Reuters JCR

Thomson Reuters is a major multinational media and information company based in New York City. Thomson Reuters Journal Citation Reports® measures how many times a particular article has been cited by peers, as an indicator of the article impact on the subject matter. This is what they say on their web page:

"Journal Citation Reports<sup>®</sup> offers a systematic, objective means to critically evaluate the world's leading journals, with quantifiable, statistical information based on citation data. By compiling articles' cited references, JCR helps to measure research influence and impact at the journal and category levels, and shows the relationship between citing and cited journals. Available in Science and Social Sciences editions."


Hooray for Glenn Mazur, executive director of the QFD Institute and also one of the contributors of this QFD Blog. He also shares his expertise often in the QFD Institute Newsletter, which is free and you can subscribe from here. He will be speaking at the December 5, 2014 Symposium on QFD.

 Thomson Reuters® and Journal Citation Reports® are registered marks of Thomson Reuters.