2022 Public QFD Training Schedule -- Virtual Workshops

Please mark your calendar. The 2022 public QFD training schedule has been just announced.

Join us this year, to develop new skill-set and/or update your knowledge, to stay on top of your profession. 

All courses will be a live online workshop, with each session lasting 4-hours per day and led by internationally renowned expert(s). You can attend from anywhere in the world over the Internet; no need to travel!

The list below summarizes the 2022 course dates. For details, please visit the individual course brochures. For questions, please contact the QFD Institute.

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QFD Green Belt^® Certificate Course  
Online Brochure   |   PDF Brochure

Internationally acclaimed introductory workshop to ISO 16355 modern QFD. 
4 hours x 3 days (total 12 hours). No prerequisites.

April 4–6 @ 11:00–15:00 EDT (UTC−5:00)
July 19–21 @ 09:00–13:00 Tokyo (UTC+9:00)
October 3–5 @ 09:00–13:00 EDT (UTC−5:00)

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QFD Black Belt^® Update Course
Online Brochure   |   PDF Brochure

4 hours x 2 days, live online, refresher course (total 8 hours)

March 7–8 @ 11:00–15:00 EST (UTC–5:00) 

 

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QFD Green Belt^® Update Course
Online Brochure   |   PDF Brochure

Live online refresher for the past graduates of QFD Green Belt^®

October 7 (4 hrs x 1 day)
The class time will be determined based on attendee preference.

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QFD Black Belt^® Certificate Course
Online Brochure   |   PDF Brochure

Advanced training for project leaders, facilitators, trainers.
4 hours per week x 10 weeks (total 40 hours)

October 10, 17, 24, 31
November 7, 14,
December 5, 12, and 19.
The class time will be determined based on attendee preference.

 

 

 

 

 

Speaking on Innovation, Quality and QFD tools and methods

Have you been wanting to learn more about Innovation, Quality, and Modern QFD?  The latest tools and methods?  The kind of information that you can use right away in your work?

Here are upcoming opportunities that are open to the public:

September 19, 2015 ASQ Innovation Conference 2015 Lecture "Quality Fitness-Focused Innovation" Charlottesville, Virginia USA
September 25–26, 2015 International Symposium on QFD Hangzhou, CHINA
October 26–27, 2015 World Quality Forum Budapest, HUNGARY
November 4–5, 2015 QFD Green Belt® Certificate Course Calgary, Alberta CANADA
November 6, 2015 ASQ Calgary Quality Conference Keynote "Mine Your Own Business: Reverse QFD Method" Calgary, Alberta CANADA
November 9–10, 2015 ASQ International Conference on Quality Standards Indianapolis, Indiana USA

We look forward to seeing you there!

Thomson Reuters 2014 Journal Citation Reports® recognizes "Using QFD to Write an ISO Standard"

Writing and publishing implies a level of authority on a particular subject. We say "imply" because it may not always be the case. There are numerous books, papers, and articles that suggest a certain expertise but fall short of delivering it.

The recent advent of self-publishing technology, without peer review, makes it difficult to separate the wheat from the chaff.  Even the Quality community is not immune.

That is why it was a pleasant surprise to receive a notification from Francis and Taylor, publishers of the Quality Engineering Journal, saying that a recent article by Glenn Mazur, "Using Quality Function Deployment to Write an ISO Standard for QFD,"  has been recognized by Thomson Reuters 2014 Journal Citation Reports® for improving Quality Engineering Journal Impact Factors.

screen shot of Thomson Reuters JCR

Thomson Reuters is a major multinational media and information company based in New York City. Thomson Reuters Journal Citation Reports® measures how many times a particular article has been cited by peers, as an indicator of the article impact on the subject matter. This is what they say on their web page:

Hooray for Glenn Mazur, executive director of the QFD Institute and also one of the contributors of this QFD Blog. He also shares his expertise often in the QFD Institute Newsletter, which is free and you can subscribe from here. He will be speaking at the December 5, 2014 Symposium on QFD.

 Thomson Reuters® and Journal Citation Reports® are registered marks of Thomson Reuters.

DFSS / DFLS and QFD: Why we need both

A recent QFD newsletter discussed the similarities and differences of DFSS/DFLS and QFD and why it is not an "either-or" question but that we need both to deliver business success.

This is because the focus of DFSS (design for six sigma) and DFLS (design for lean sigma) is our internal products and processes, whereas the focus of QFD (quality function deployment) is our customers. The differences between the sigma approaches and QFD are especially notable in these areas:

• Focus
• Customer understanding
• VOC (voice of customer) analysis
• CRM (customer requirements management) and priority
• Solutions identification and delivery
• Design, Development, and Commercialization
• Math

In short, QFD provides a holistic approach that links business, customer, and technology in one end-to-end trackable flow with the goal of customer value — DFCV (design for customer value). QFD uses quantitative and non-quantitative tools to analyze the unknown unknowns, information that leads to sustainable competitiveness.

DFSS provides a powerful set of statistical and analytic tools that can improve the efficiencies and effectiveness during the build of new products. QFD provides the umbrella of customer value as the driver and DFSS kicks in downstream to assure that solutions are optimally developed. We need both together in order to deliver customer satisfaction and business success.

Here is the detailed comparison of the sigma and QFD approaches and the reasons why we must use both: "DFSS/DFLS and QFD"

Must the quality function go beyond its traditional role of inspection and problem solving?

Recently, the questions was asked, "Must the quality function go beyond its traditional role of inspection and problem solving?"

The 'Quality Function' is 'Deployed' across the organization formally with QFD. This puts the “F” in QFD.

What this means is that the quality function is engaged during business planning, project chartering, customer identification and exploration (questionnaires, customer gemba visits, etc.) design and development, build and implementation (manufacturing, service design, software development), testing, logistics, commercialization, support, etc.

Why such a broad mandate? Because quality professionals are capable of assuring that all the other activities are done with quality thinking – PDCA, root cause analysis, SMART metrics, rigorous auditing and use of statistical methods, customer satisfaction measurement, and so on. Leave the quality guys out and numbers will be flying around to “prove” whatever the squeakiest wheels want.

Related reads...

• Integrating QFD in Phase-Gate Product Development

• How QFD differs from other quality initiatives?

• Quality Methods Essential to Innovation and Financial Success