ASQ's annual congress will again take place this May in Milwaukee, Wisconsin USA.
Mark your calendar for
May 17, 2016 at 4 pm–5 pm as Glenn Mazur, executive director of the QFD Institute, will present
"ISO 16355: A Standard for Innovative Customer Experience." It will be in "T30: Customer Experience Track."
By the way, companies with international business and those who lead corporate efforts in Design for Six/Lean Sigma (DFSS/DFLS) should also consider attending the March 22–23, 2016
QFD Green Belt® Course, to develop the skills needed to achieve 21st century levels of innovation and quality in their new products and comply with the new standard.
In addition to the modern QFD software templates and case studies, students of the March 2016 QFD course will receive the
ISO 16355-1 Tools Matrix reference eBook ($149 value). This course has no prerequisites. Registration is
here.
