Showing posts with label ISO 16355. Show all posts
Showing posts with label ISO 16355. Show all posts

08 February 2024

2024 Training Schedule

Here are the 2024 QFD training dates. All are live virtual classes, using the Zoom platform. Please contact us if you have questions.


QFD Green Belt® Training 

Session #1: April 1–3, 2024 @ 11:00–15:00 EDT
Session #2: September 9–11, 2024 @ 09:00–13:00 EDT
(4 hours x 3 days = total 12 hours)

Online Brochure   |   PDF Brochure 


QFD Black Belt® Training

2024
September 16, 23, 30
October 7, 14, 21, 28
November 4, 11, 18.
Weekly 4-hour session x 10 meets (total 40 hours). Class time to be determined based on attendees' preference.

Online Brochure   |   PDF Brochure


QFD Green Belt® UPDATE

September 13, 2024 @ 9:00–13:00 EDT
4 hours x 1 day

Online Brochure   |    PDF Brochure


QFD Black Belt® UPDATE

March 4–5, 2024 @ 11:00–15:00 EDT
4 hours x 2 days

Online Brochure   |    PDF Brochure

 

 

 

16 June 2023

Invitation to Online QFD Training - July 2023

QFD Green Belt® Training

July 19–21, 2023

@ 09:00–13:00 Tokyo (UTC+9:00)

Online Brochure   |   PDF Brochure

  • Internationally acclaimed introduction to Modern Blitz QFD® and ISO 16355;
  • Live online training consisting of 4 hours per day x 3 days (total 12 hours);
  • Includes case studies and templates for modern QFD, AHP, customer voice table, maximum value table;
  • No prerequisites.

Learn how to apply the latest advancements in quality, design, and project management in your work:


This training is compatible with ISO-9001, Six Sigma, DFSS, Stage Gate, EFQM, TQM, Baldrige, and other quality initiatives. The attendees of this course are eligible to enroll in the 2023 QFD Black Belt® training if they so wish. Here is a partial list of the companies who have sent their employees to this training in the past.

For questions, please contact the QFD Institute.

 

 

07 March 2022

QFD for Digitalized Products

The way traditional products and services have been designed, produced, and operated is now going through dramatic changes as software and information systems expand their roles.

For example, John Seabrook in his January 24 2022 New Yorker article “America’s Favorite Pickup Truck Goes Electric” reported Ford's new approach to designing and building its new F-150 Lightening trucks.

“This industry is overly focused on the propulsion change. But the real change is that we are moving to a software-defined experience for our customers,” Ford's CEO, Jim Farley was quoted in the article.  “... the most important thing was that the software decided what kind of hardware got put on those machine... Ford will no longer wait for the next model change to rework a vehicle..."

The gist of the article, from a QFD perspective, is that hardware will be designed in the future to support the software, and not the other way around.

This means, these vehicles may come in “versions” where design changes are released on an ongoing basis, like other software-intensive products, affecting the entire supply chain for components and the entire value chain for after sales support and service/maintenance.

One can anticipate a broad range of ramification from this, including the right to access proprietary software operating systems on mechanical products such as automobiles, agricultural implements, and others by product owners and non-dealer service technicians has been contentious, and the Right-to-Repair laws for independent repair shops and car owners, as well as most importantly, data security.

Recently the ISO 16355-7 standard for digitalized products and services has passed the draft stage. It is set for final publication in late 2022. There is a great urgency to this standard as the current information revolution is taking place across all industries.

For QFD practitioners, this presents opportunities for us to improve our methods. For example, a novel approach that includes hackers as one of the Voice of Customers is being studied by three QFD experts at the International Academy for Quality. Their research will be shared in the next QFD symposium and/or in the QFD newsletter.

Read about more opportunities for QFD practitioners...

Find 2022 Public QFD Courses





 

 

 

 


17 February 2022

2022 Public QFD Training Schedule -- Virtual Workshops

Please mark your calendar. The 2022 public QFD training schedule has been just announced.

Join us this year, to develop new skill-set and/or update your knowledge, to stay on top of your profession. 

All courses will be a live online workshop, with each session lasting 4-hours per day and led by internationally renowned expert(s). You can attend from anywhere in the world over the Internet; no need to travel!

The list below summarizes the 2022 course dates. For details, please visit the individual course brochures. For questions, please contact the QFD Institute.

........................................................................

QFD Green Belt® Certificate Course  
Online Brochure   |   PDF Brochure

Internationally acclaimed introductory workshop to ISO 16355 modern QFD. 
4 hours x 3 days (total 12 hours). No prerequisites.

April 4–6 @ 11:00–15:00 EDT (UTC−5:00)
July 19–21 @ 09:00–13:00 Tokyo (UTC+9:00)
October 3–5 @ 09:00–13:00 EDT (UTC−5:00)

........................................................................

QFD Black Belt® Update Course
Online Brochure   |   PDF Brochure

4 hours x 2 days, live online, refresher course (total 8 hours)

March 7–8 @ 11:00–15:00 EST (UTC–5:00) 
 

........................................................................

QFD Green Belt® Update Course
Online Brochure   |   PDF Brochure

Live online refresher for the past graduates of QFD Green Belt®

October 7 (4 hrs x 1 day)
The class time will be determined based on attendee preference.

........................................................................

QFD Black Belt® Certificate Course
Online Brochure   |   PDF Brochure

Advanced training for project leaders, facilitators, trainers.
4 hours per week x 10 weeks (total 40 hours)

October 10, 17, 24, 31
November 7, 14,
December 5, 12, and 19.

The class time will be determined based on attendee preference.

 

 

 

 


 



24 August 2021

2021 QFD Black Belt® — Virtual Training

The QFD Black Belt® Certificate Course is now offered as a live online training, using the Zoom platform. 

It will be delivered over a 10-week period, with a 4-hour session every week (total 40 hours). This makes it less disruptive to students’ work schedule and allows more time to absorb the intense knowledge. 

2021 QFD Black Belt® Course:

    • Every Monday @ 9 AM – 1 PM (US Eastern/New York Time),
      starting from September 13 and continuing every Monday

      through November 22 (except for September 27).


The curriculum encompasses the breadth and depth of modern Comprehensive QFD per compliance with ISO 16355, and relevant advanced quality and design methods. Most of all, you will be taught how to adapt QFD to unique requirements of the company and project.

This advanced QFD course has prerequisites

If you would like to attend the 2021 QFD Black Belt® but do not meet the prerequisites, please contact us as soon as possible.


 


24 May 2021

2021 QFD Black Belt® Course

 Online Brochure  |  PDF Brochure  

Registration Forms:  PDF or MS Word

 

Starting September 2021, the QFD Institute will be offering the QFD Black Belt® Certificate Course as a live virtual training, using the Zoom platform. 

This facilitator-level advanced course consists of ten 4-hour sessions (40 hours total), currently planned to start in the week of  September 13–17, 2021. 

Those who would like to attend are invited to send their registrations soon — because the dates and time zone will be finalized based on attendee preferences, after their registration forms are received.

Registration Options:
  • You have a Full QFD Green Belt® (with a Gold seal on your certificate):
    Please select [QFD Black Belt® only] on the registration form.
  • You attended a QFD Green Belt® in 2020 or 2021:
    Select [QFD Black Belt® only] on the registration form.
  • You have a Provisional QFD Green Belt® from 2019 or earlier courses:
    Select [QFD Update Package] on the registration form.

We look forward to your joining us in this new virtual training. For questions, please contact us.


PS: You might be also interested in
July 26–28, 2021 QFD Green Belt® Certificate Course
@ 11am–3pm EST (New York time)



11 March 2020

What is Maximum Value Table?


Maximum Value Table (MVT) is one of the powerful tools in Modern QFD that is explained in the ISO 16355 standard. Below, let us share an excerpt from a recent QFDI newsletter, describing the purpose and role of the MVT and why it is important to master this tool before attempting a House of Quality matrix.
. . . . . . . . . . . . . .
Maximum Value Table lets you deploy the same focused of voice of customer analysis as the House of Quality (HoQ) matrix does, but with greater speed, efficiency, and focus. It is an invaluable tool when budget, manpower and development time are limited.

Its purpose is to deploy only the highest priority Customer Needs into a solution design, build, and commercialization such that every necessary action to satisfy those needs is taken by each and every relevant organization department in a timely and quality way. No step must be overlooked. This is how customer satisfaction with the new product is assured.

The MVT is not constructed in one meeting, but it is populated as the design progresses, with each department adding its information in reflection of prior entries and in anticipation of later entries. It creates a traceable record that illustrates how every necessary action to achieve customer satisfaction has been sufficiently performed.

It is important to appreciate that only with a true multi-functional team can all of the MVT columns get addressed.  This forces cross-functional collaboration toward a common business goal. This is exactly how it assures the final shipped product will satisfy the highest priority customer needs.

The MVT achieves its purpose of providing maximum value to the customer by assuring their highest priority problems, opportunities, and image concerns are resolved by the new product or service. The MVT provides maximum value to the organization by aligning all critical resources (time, people, money, information) to develop and commercialize the new product or service. Value is achieved only when the customer chooses our new product or service and puts it into service to satisfy their needs.

Which should we use, MVT or HoQ?

The columns of the MVT are indicators of what, if any, QFD matrices from the Comprehensive QFD toolset described in the eight parts of ISO 16355 may be useful for more detailed analysis.

A QFD matrix is an effect-to-cause relationship matrix between two data sets. This means that any two MVT columns that share a relationship could be juxtaposed into a matrix that would indicate the strength of the relationship and transfer the weights of the rows into weights for the columns.

The House of Quality (HoQ) is the most well-known among the 30+ matrices in Comprehensive QFD. The HoQ juxtaposes a large set of Customer Needs against a large set of Functional Requirements. The top priority items in the HoQ, that is, Customer Needs and Functional Requirements, are commonly found at the start of the MVT.

As such, the MVT can often replace the HoQ when resources are constrained. Alternatively, the MTV can be used to model which Comprehensive QFD matrices are needed. There is no penalty to doing the MVT first, because by definition, the highest priority information derived from QFD matrices should already be in the columns of the MVT. A well executed MTV is more valuable than a poorly or partially deployed HoQ matrix.

Where can I learn the Maximum Value Table (MVT)?

The Maximum Value Table (MVT) is taught at the QFD Green Belt® training.

The QFD Institute offers public QFD Green Belt® courses several times a year. The same workshop is also available at your business locations. Please inquire by email.

Most attendees are able to begin using this fabulous tool in their work, once they get with it through hands-on practices in the class.


Notes:

Transferring the Customer Need weights into Functional Requirement weights in the HoQ is conventionally done using Independent Distribution calculations (in Excel this function is called SumProduct). These calculations do not support the use of ordinal scale numbers, which was inherited from the 1960-70s Japanese QFD in the pre-computer era. In the late 1980s, the QFD math was upgraded to more precise ratio scale numbers based on the analytic hierarchy process (AHP) and other best practices from Multicriteria Decision Making theory. This upgrade is now taught in the QFD Green Belt® training (including Excel worksheets) and guidance is detailed in the ISO 16355-5:2017 standard.





06 January 2020

March 2020 QFD Workshop

QFD Green Belt® Certificate Course

March 19–20, 2019
Online Brochure
We now offer this course as a live online training workshop. Please visit the Calendar page for the upcoming course dates, or contact the QFD Institute if you have questions.
  • Internationally acclaimed introductory to Modern Blitz QFD®, ISO 16355, No-Matrix QFD.
  • Compatible with QS-9000, Six Sigma, DFSS, Stage Gate, EFQM, TQM, Baldrige, and other quality initiatives.
  • Start applying tools in the class on your own project or practice on a generic model.
  • No prerequisites.

Contact
For questions, please contact us (email).





05 November 2019

Competitive Benchmarking and QFD - ASQ Webcast


Competitive benchmarking plays an important role in the design and development of new products. After all, why would a customer buy something new unless the new product offered superior benefits over what they use now.

Benchmarking competitors can be employed at different QFD phases to help identify opportunities where both the producer (business) and the customer get the "biggest bang for the buck."

The "Competitive Benchmarking and QFD" webcast gives an excellent overview of what QFD really is and how your business can benefit from it. Best of all, you learn the most trusted QFD information from the world top QFD expert, Glenn Mazur.

The webcast also provides an eye-opening update including the new ISO 16355, for those who had learned QFD from the books and/or instructors teaching the out-of-the-date method (such as 4-phase or 4-house model from the 1960s) or incorrect information (such as 'a House of Quality matrix is QFD').

This webcast is a part of "Learn About Quality" education by the American Society for Quality (ASQ), and the QFD Institute is pleased to provide the updated content.

The webcast is free to the ASQ members.
Sign in from this page to access it, if you are already a member.

Interested in getting an ASQ membership?
It is available for individuals and corporations, regardless of your location.

You can read the snippets of the webcast content from this page, if you do not wish to get an ASQ membership at this time.



05 September 2019

ISQFD'19-Boise: The 25th International Symposium on QFD

Over seven decades ago in the aftermath of the WW II, Japanese engineers learned from Dr. W. Edwards Deming about statistical process control (SPC), and taking to heart Deming’s teachings, rebuilt Japan’s industrial base. Over time. SPC morphed it into Kaizen and TQM.

At the height of Japanese quality dominance in the 1980s, a handful of Americans discovered the Japanese secret to new product excellence: Quality Function Deployment (QFD). These Americans, including QFD Institute advisors Larry Sullivan and Bob King, studied with Dr. Yoji Akao, who happily shared his knowledge to anyone who came to him, just like Dr. Deming did decades earlier.

QFD spread globally, triggered by the case studies published through the Symposia on QFD, the first of which was organized in Michigan (USA) in 1989 by Bob Adams and which became the predecessor of the International Symposium on QFD.

The QFD taught in the 1980s, however, was rooted in the 1960s Japanese TQM era and was inefficient in many Western business environments and technology-based product development. Dr. Yoji Akao, one of the founders of QFD, approached the QFD Institute to modernize Japanese 1960s QFD for a 21st century global business environment, with Six Sigma precision and Lean Sigma speed.

With the new ISO 16355 Standard established in 2015, Modern QFD has transcended beyond it’s original manufacturing form to become a universally applicable toolset for new product and business development, business process re-engineering, corporate transformation, innovation, and, of course, quality. Tools included in Modern QFD are Blitz QFD®, Customer Voice Table, Maximum Value Table, modern House of Quality using AHP prioritization math, and many more.

Showcased in the 25th International Symposium on QFD (ISQFD) on September 6–7, 2019 are case studies and research that reflect these exciting advancements including Modern QFD for business transformation. They are but a sample of the state of QFD Best Practice from around the world, taking on important, timely topics and presenting solutions with QFD analytics and tools.

Once again, activities for people of all levels of QFD experience are offered at the 2019 conference: the QFD Green Belt® Certificate Course on September 4–5; QFD Black Belt® Certificate Course on September 9–13; QFD Black Belt® Update Course and QFD Green Belt® Update Course on September 8. These QFD Belt Courses are our way of giving back to our QFD community.

Without the hard work, diligence, and generosity of our authors and presenters and QFD Institute staff, this symposium could not have taken place. Our gratitude for all. We also acknowledge support from the members of the International Council for QFD and the members of the ISO 16355 QFD technical committee.

If you are interested in participating the next ISQFD and/or QFD courses, or if you would like to purchase the symposium transactions, please contact the QFD Institute.



03 June 2019

 The 25th International Symposium on QFD
 ISO 16355 QFD Training
 September 4 - 13, 2019
 Boise, Idaho USA

The 25th International Symposium on QFD (ISQFD)

September 6 - 7
  • Brochure:    WEB    |    PDF
  • Tutorial "QFD for Business Transformation"

QFD Green Belt® Certificate Course

September 4 - 5
  • Course Contents:   WEB   |   PDF
  • Internationally acclaimed introductory to Modern Blitz QFD®, ISO 16355, No-Matrix QFD
  • Compatible with Six Sigma, DFSS, Stage Gate, EFQM, TQM, Baldrige, and other quality initiatives
  • Start applying tools in the class on your own project or practice on a generic model.
  • No prerequisites.
  • Includes templates for modern QFD / modern House of Quality / AHP, ISO 16355 QFD reference materials, and the International Symposium on QFD (Sep 7-8).

QFD Black Belt® Certificate Course

September 9 - 13
    • Course Details:  WEB   |   PDF
    • Advanced modern QFD®, ISO 16355 for revenue producing new product development, full deployments of modern Comprehensive QFD, Kansei Engineering (Lifestyle QFD), Hoshin Kanri, New Kano Model, TRIZ (Theory of Inventive Problem Solving), Reverse QFD, and more.
    • 5-day facilitator-level training with hands-on workshop elements. Includes the QFD Black Belt® level templates, ISO 16355 QFD reference materials, over 1,000-page training manual and case studies, plus International Symposium on QFD (Sep 7-8).
    • This course has prerequisites. However, those who select the Facilitator's Package can attend the QFD Black Belt® without prerequisites. 


    QFD Black Belt® Update Course
    September 8 @ 8 am - 3 pm
    • Course Details:   WEB    |    PDF
    • Semi-private coaching / refresher for the past graduates of the QFD Black Belt® course.
    • Registration: Please select "QFD Black Belt® Update Package."  

      QFD Green Belt® Update Course
      September 8 @ 4 pm - 7 pm
      • Course Details:   WEB    |    PDF 
      • Semi-private coaching / refresher for the past graduates of the QFD Green Belt® course, especially those who earned a provisional QFD Green Belt® more than 18 months ago and/or those who wish to advance to the QFD Black Belt® level. 
      • Registration: Please select "QFD Black Belt® Package #1" or "QFD Green Belt® Update Package".


      Venue


      Hampton Inn & Suites Boise Downtown
      495 S. Capitol Blvd.
      Boise, Idaho 83702 USA
      TEL: +1 208-331-1900

      Hotel Reservation page: $140 + taxes
      This hotel provides complimentary shuttle service from Boise Airport (BOI).

      Travel Information



      Contact

      Please contact the QFD Institute if you have questions about the above events.
      We look forward to seeing you in Boise this September.







      05 January 2019

      March 2019 QFD Workshop


      QFD Green Belt® Certificate Course

      March 7–8, 2019   (Thu–Fri)  

      Detroit Metro Airport, Michigan USA

      • Contact:  Email  |   +1 734-995-0847
      • This course has NO prerequisites.

      Internationally acclaimed introduction to the cutting-edge modern QFD and ISO 16355, the QFD Green Belt® Course will show ways in which Quality Function Deployment (QFD) can solve issues you face in product, service, software, and process development, as well as help identify innovative solutions and new opportunities.
      • What is QFD, what you should and should not do when implementing
      • State-of-the-art QFD curriculum (See Why you should update your QFD practice?)
      • Current best practices and modern tools
      • Modern Voice of Customer analysis
      • Gemba study tools
      • Prioritization using AHP: Analytic Hierarchy Process (templates included)
      • Solid ISO 16355 QFD foundation and sound practices essential for Design for Lean / Six Sigma
      • Introduction to ISO 16355
      • Introduction to Kansei Engineering / Lifestyle Deployment, Hoshin, TRIZ, New Kano Model
      • Modern QFD templates, including AHP, Customer Process Model, Maximum Value Table, modern House of Quality with sound math, and more
      • Hands-on practice of the tools and deployment in the classroom—on your own work project (when possible)
      • The only QFD curriculum approved by Dr. Yoji Akao (founder of QFD), outside Japan
      • After-class support for attendees





      31 August 2018

      Fall 2018 Public QFD Course for You


      In response to many inquiries in recent weeks, we have just added another public course on our calendar this fall.

      QFD Green Belt® Certificate Course
      October 29–30, 2018 in Michigan USA


      Internationally acclaimed introductory to Modern Blitz QFD® and ISO 16355, this course is designed for businesses and people who wish to learn the cutting-edge best practice for agility, innovation and leadership essential to compete in today's global market.

      The curriculum incorporates the latest advancements in quality, design, and project management. Some of the topics that you will learn in this course include:

          Blitz QFD®
          ISO 16355 (the new QFD standard)
          Wishbone Diagrams
          Semantic and Situation Analysis
          Analytical Hierarchy Process (AHP)
          Kano Model
          Customer Gemba visits, and more.


      This 2-day course will be held at Hampton Inn & Suites Detroit/Airport-Romulus. The hotel offers complimentary airport shuttle services to/from Detroit Metro Airport (DTW) and a very reasonable room rate ($119 + tax) for QFD attendees.

      We look forward to having you in this course.
      For questions, please contact us.





      09 March 2018

      ISO 16355 QFD Courses in 2018

      Here is your chance to learn Modern Blitz QFD® and ISO 16355 tool set for innovation, new product development, and business process design.


      April 12–13, 2018  in Michigan USA
      QFD Green Belt® Certificate Course
      Details...


      April 16–20, 2018  in Michigan USA
      QFD Black Belt® Certificate Course
      Details...


      June 13–15, 2018  in Helsinki, FINLAND
      QFD Green Belt® Certificate Course
      Details...


      Notes:
      • The April 2018 courses (Michigan USA) offer once-a-year opportunity to attend both QFD Green Belt® and QFD Black Belt® in a single trip, without prerequisites. A significant discount is offered for combined registrations.
      • The June 2018 Finland course brings the internationally acclaimed QFD Green Belt® Course closer to those who live in the EU region and nearby.
      • All courses comply with the new ISO 16355 standards, Six Sigma, Lean Sigma, Design For Six/Lean Sigma, and other Quality initiatives.

      For questions, please contact the QFD Institute.

      We look forward to welcoming you in this class.








      19 October 2017

      Case Studies from 2017 International Symposium on QFD Tokyo

      The 2017 International Symposium on QFD (ISQFD) was held in September 2017 in Tokyo, Japan.

      The essence of QFD is to assure quality in new "creations" by bringing the affected stakeholders together to discuss their priorities before resources are committed.

      2017 ISQFD Tokyo
      What the Tokyo symposium reflected is that the "creation" is not limited just to products and services offered to consumers, but can it also include strategies, business models, educational structures, testing and validation processes, human resources, and so many other applications to "get it right, the first time."

      Let us share the papers and case studies from around the world that were presented at the 2017 ISQFD. They clearly demonstrate how broadly QFD can be defined in the modern world.

      To read synapses of these papers, please visit the QFD Institute newsletter.

      ISO 16355

      • "Quality Function Deployment for Agile Product Development"
      • "Transitioning from JIS Q 9025 to ISO 16355"
      • "A Framework for QFD-based Service Marketing"
      • "Beyond ISO 16355: QFD for a Digital World"

      Software / Technology QFD:

      • "Green Design Product Connected by Internet of Things VIA QFD"
      • "Analysis of platform-based Business Models using Quality Function Deployment"
      • "Method for Creating Quality Table from Online Reviews"
      • "Agile Software Quality Function Deployment"
      • "Acceptance Test-Driven Development and QFD in Business System Software Development"

      Service / Education QFD:

      • "Consistency of Service Quality through QFD & Visual Manual"
      • "A New Approach to Developing Human Resources Using QFD"
      • "Functions and Quality for Supporting Autonomous Learning"
      • "QFD: Meeting Motivation Needs and Performance Needs to Reformulate Incentive Scheme"
      • "Using QFD in Chinese Fast Food Chains."

      QFD Fundamentals:

      • "Study on the Procedures for a Conceptual Picture of Quality Function Deployment (QFD)"
      • "QFD for societal and product platform dynamics"
      • "Application of Customer Requirements to the Research and Development Process in New Automobiles via Practicing QFD"
      • "A Model for Integrating Quality Function Deployment and Human-Centered Design"
      • "Essential QFD to Make a Solo Entrepreneur Dream Come True"
      • "Quality Performance Assessment Based on the AHP-QFD Approach"
      The conference also included the presentations by two living Deming Prize recipients:
      Dr. Noriaki Kano on Kano model and QFD, and Greg Watson on Japanese Quality tools and Hoshin.

      Again, the highlights of these presentations can be found at this QFD Institute page.

      The 2018 ISQFD is planned in Hong Kong, China. You can receive information about it, including Call For Papers and symposium details, by subscribing the free QFDI Newsletter.

      Meanwhile, you too can start using the ISO 16355 Modern QFD tools for your project and jobs by acquiring the solid skills in the QFD Green Belt® and QFD Black Belt® Courses.

      These courses are also perfect for those who wish to enhance their professional credentials, as well as those who wish to best their paper quality for the 2018 and future ISQFDs.






      01 October 2017

      QFD Green Belt® Certificate Course:
      Germany October 17-18 | USA November 8-9

      We invite you to two upcoming training opportunities, one in EU and another in USA.

      QFD Green Belt® Certificate Course

      2017 October 17–18
      Stuttgart, GERMANY
      Course Details
      Registration

      2017 November 8–9
      Michigan USA
      Course Details
      Registration


      Both are ISO 16355-infused Modern QFD training. They have workshop components. This means that:
      • Attendees can bring their own projects to the class (instead of relying on fictitious examples unrelated to your industry); and 
      • They receive step-by-step guidance on how to apply each tool correctly, detailed hands-on exercises and Excel templates.
      • Attendees can also receive ongoing review of their progress after the course.

      The QFD Institute's QFD Green Belt® Certificate Course is part of the international program in QFD education, and it is the only QFD curriculum authorized by the late Dr. Akao, founder of QFD.

      For questions, please contact the QFD Institute. We look forward to having you in these classes.




      13 December 2016

      Modern QFD - ISO 16355 training in EU-Baltic

       QFD Green Belt® Certificate Course         

      17th - 18th January, 2017
      from 8:30 to 17:00 on both days
      Tallinn, Estonia
      Tallinn, Estonia
      We are pleased to bring this exceptional learning opportunity in partnership with the Estonian Association for Quality (EAQ).

      Please join us in this Modern Blitz QFD® and ISO 16355 workshop for innovation, new product development, and business process design.

      This 2-day course will be taught in English by Glenn H. Mazur, the world's leading expert in the theory and practice of Quality Function Deployment (QFD) and the new ISO 16355.

      To attend, reserve your seat in this class, or to inquire, please contact QFD Institute or EAQ office (our local partner) now.


      Where

      Click for Google map
      This course will be held at Estonian Entrepreneurship University of Applied Sciences (Eesti Ettevõtleuskõrgkool Mainor; address: Suur-Sõjamäe 10a, Tallinn, Estonia).

      This university is about about 3 minutes (1.5 km) by car from Tallinn Airport (airport code: TLL), and about 15 minutes (5.5 km) by car from the Old City Harbour / Vanasadam.

      We look forward to welcoming you in this class.

      As always, please contact us if you have questions about this course, other training dates, or QFD ISO 16355.




      29 August 2016

      ISO QFD Training: Public Courses


      Compliance with ISO standards is a critical issue in today's global marketplace. ISO compliance assures that customers and suppliers are speaking the same "language," managing expectations, and agreeing on standards of performance.

      For those responsible for product development, compliance with the new ISO 16355 is highly critical. This standard includes today's state-of-art QFD best practices, which have long evolved from the familiar House of Quality made popular in the 1970s.

      The impact of this standard is huge, and providers of goods and services who comply will have a tremendous advantage in the marketplace.

      Quality professionals including Six Sigma, Lean Sigma, DfSS, and DfLS are uniquely qualified to implement this standard. Many of the methods and tools you use to improve your internal operations can now be re-purposed to improve your customer's operations and products. This shifts the financial impact from cost reduction to revenue creation, an almost unlimited opportunity.

      ISO 16355-1:2015 was released in December 2015. Parts 2, 4, 5, and 8 are in pre-publication phase and expected by the end of 2016 or early 2017. The remaining parts should follow soon after.

      Now is the time to get ahead of your competitors on ISO 16355 compliance.
       
      Two public courses are coming up, taught by the convener of the ISO 16355 Working Group.  We encourage you to take advantage of this opportunity.


      • September 12-16, 2016
        QFD Black Belt® training
        Hampton Inn Boise Downtown in Boise, Idaho USA
        PDF Brochure      |     Registration

        Advanced training for the current and future project leaders, DFLS/DFSS champions, corporate trainers, and anyone who seek to develop advanced NPD and CRM skills. This course may be attended without prerequisites by selecting the "Facilitator's Package." Otherwise, prerequisites apply.

        Registration of this course also includes the International Symposium on QFD (Sept 9-10) at the same venue, modern QFD templates, ISO 13655 bibliography materials with case studies, and the entire set of the symposium transactions from 1989 to 2016.


      24 August 2016

      2016 International Symposium on QFD (ISQFD)

      Fast approaching is the 22nd ISQFD on September 9-10, 2016 in Boise, Idaho USA.

      Important trendy topics will be a focus of this year's presentations, including the Internet of Things (Iot), ISO 16355, Complex Systems Engineering, Sustainable Energy System Development, Corporate Strategy Deployment, 3D Virgual Reality Prototyping, and more.

      Please join us for learning new things, to get inspired and engage in discussions in a supportive environment.

      View the video.

      If you are not an ASQ member,
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      ASQ TV has just produced a video on the new ISO 16355 standard. Here is a glimpse of some of the things that will be presented, discussed, and taught in the Symposium, as well as QFD Green Belt® and QFD Black Belt® courses.

      New product developers and Lean / Six Sigma professionals should not miss this opportunity to gain solid knowledge of the new ISO 16355 first-hand from the convenor of the ISO committee.

      You (training attendees) will also get the QFD templates, the ISO 16355 1,000-page reference bibiliography and case studies, and the international symposium is free for the Boise course attendees!!

       Here is the Registration Page.

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      14 August 2016

      ISO 16355 Application Examples

      Already some companies are implementing the key points of the new ISO 16355 standard.

      Please join us in the upcoming 22nd International Symposium on QFD, September 9-10, 2016 to gain the first-hand knowledge on which companies are doing so, why and how they are implementing the modern tools prescribed in the new ISO rather than traditional methods, and what you need to know to stay competitive. Here are some of them:


      QFD and the Systems Engineering Way of Working

      image by wikipedia/Tosaka/Rolls Royce
      This presentation will discuss the integration of Modern Blitz QFD® and Pathfinder, a Systems Engineering (SE) approach developed at Rolls Royce. In addition to the modern QFD tools such as Projects Goals Table, Customer Segment Table, Affinity Diagram, Hierarchy Diagram, AHP, and Maximum Value Table, the flow of Pathfinder tools such as Stakeholder Map / Context and Boundary Diagrams and Viewpoint Analysis are employed. The presentation will support the ISO 196355 standard to reference good practice and evidence of usage in industry.

      Speaker: Steve Dimelow, QFD Green Belt®, Systems Engineering Specialist, Rolls-Royce plc., United Kingdom


      Soft Systems Method Integration With Sustainable Energy Systems Development Using ISO 16355


      Soft Systems Method Integration With Sustainable Energy Systems Development Using ISO 16355
      The Soft Systems Method was developed by Peter Checkland's team at Lancaster University in the 1970s to help analyse complex situations or 'soft problems' where the problem for which a solution is sought is not clearly understood, or for which differences of opinion exist as to the precise nature of the problem. Such a 'soft problem' exists in the development of sustainable (economic and environmental) energy systems. This presentation will illustrate how modern QFD methods described in the 'ISO 16355 standard for QFD' have been used in the UK's Energy Technologies Institute to help in the analysis of the 'soft problem' of transition to low-CO2 energy systems. Illustrations will be given on how these methods can be used to establish system specifications and designs.

      Speaker: Dr. Kim Stansfield, QFD Black Belt®, Senior Teaching Fellow, Warwick University WMG, United Kingdom


      Using AHP In QFD - The Impact of the New ISO 16355 Standard


      Traditional QFD uses ordinal weights-percentages of a total to describe priorities for customer's needs and technical solution approaches. AHP (Analytic Hierarchy Process), on the other hand,  works with profiles-vectors of unit length one, making it mathematically possible to add, substract and compare profiles. The ratio method proposed by Dr. Saaty to calculate priority profiles in AHP has been a part of Modern QFD for some time.
      In fact, the new ISO standard 16335 suggests using the ratio scales and profiles in QFD, instead of the ordinal correlation strength indicators.

      Not understanding how to properly apply AHP in QFD, however, could lead to project failures, especially if you are still using the traditional House of Quality matrix.  AHP is used in many steps in QFD, but this presentation will focus primarily on the House of Quality matrix.

      Speaker: Thomas Fehlmann, Ph.D., Senior Consultant, Euro Project Office AG, Switzerland


      ISO 16355 - Keeping Up with Global Best Practice


      This presentation will outline the structure of the eight parts of the new ISO 16355, how they build on older QFD models from the 1970s and 80s, and what you need to do to become a leader and facilitator of this Modern QFD standard.

      These include not only the classical House of Quality, but also more streamlined Blitz QFD®, strategic hoshin planning, competitiveness, project management, on-site customer visits, survey design, prioritization, quality assurance, innovation, cost management, reliability, optimization, supplier management, make and build, commercialization, support, retirement, and flow to next generation products.
      New Product Development professionals will want to master these global best practices so they can engage their organizations in surging ahead of their competitors in creating the truly great products their customers demand.

      Speaker: Glenn Mazur, QFD Red Belt®, QFD Institute, International Academy for Quality