ISO QFD Training in EU

Here are upcoming opportunities for those who live in EU and surrounding regions.

These events can help you learn how to comply with the new ISO 16355 and modern QFD methods.

Stay ahead of your competitors who may be still using an outdated House of Quality and conventional approaches. Most important, enhance your professional skills, business performance, and career with the best QFD training.

• 25–27 May 2016
  QFD Green Belt^® training
  at Laatukeskus Excellence Finland (Keilaranta 16, 02150)
  Espoo, FINLAND
  Please register by 21st May, to assure your seat and training materials.
   
  
• 31 May 2016  (from 10:00 to 15:00)
  Introduction to ISO 16355
  Half-day seminar at the European Organization for Quality Congress
  at Laatukeskus Excellence Finland (Keilaranta 16, 02150)
  Espoo, FINLAND
   
  
• 1 June 2016  (@ 13:30)
  ISO 16355: A Quality Approach to New Product Development
  at the European Organization for Quality Congress
  (Track "Quality Tools and Business Improvement" )
  Helsinki, FINLAND

A Standard for Innovative Customer Experience

Looking forward to seeing you there!

May 17, 2016
ISO 16355: A Standard for Innovative Customer Experience
2016 World Conference on Quality and Improvement
@ 4 pm–5 pm Concurrent Sessions T30
Milwaukee, Wisconsin USA

Click to see the video preview
"ISO 16355: A Standard for Innovative Customer Experience"

Designing environmental sustainability with QFD

Single-serving coffee brewers have become so popular recently. It is everywhere from home kitchens, hotel rooms, airport lounges, to doctors' offices, etc.

You insert a small disposable coffee pod (the photo on the left) into the machine, push a button, and out comes fresh brewed coffee with the flavor, strength, and style described on the package.

People love the convenience, easy care, and fresh coffee aroma with each cup. But have you ever thought of  the environmental impact after their use?

Made of plastic and/or aluminum, some pods can be recycled, while others are not. But how often have you seen a recycle bin provided in hotel rooms or offices where these single brewers are used?  How many people carefully sort out the recyclable pods during the morning rush?

The sad reality is that the majority of these pods currently end up in landfill —  now a 3,000,000,000 per year problem in Germany alone, according to March 1, 2016 National Public Radio blog "The Salt".

In New Product Development, the concern for sustainability is too often treated as an 'either-or' tradeoff, such as "you can have convenience or environmental friendliness, but not both".

But you can resolve this dilemma and do a better job at designing sustainability in your new product by using Comprehensive QFD and deploying Sustainability independently during the design phase.

Those with Modern QFD training can also supplement the Maximum Value table in Blitz QFD^® with an Environmental Value table.

Read more...

ISO Standard for Innovative Customer Experience

ASQ's annual congress will again take place this May in Milwaukee, Wisconsin USA.

Mark your calendar for May 17, 2016 at  4 pm–5 pm as Glenn Mazur, executive director of the QFD Institute, will present "ISO 16355: A Standard for Innovative Customer Experience."  It will be in "T30: Customer Experience Track."

Click to see the video preview
"ISO 16355: A Standard for Innovative Customer Experience"

By the way, companies with international business and those who lead corporate efforts in Design for Six/Lean Sigma (DFSS/DFLS) should also consider attending the March 22–23, 2016 QFD Green Belt^® Course, to develop the skills needed to achieve 21st century levels of innovation and quality in their new products and comply with the new standard.

In addition to the modern QFD software templates and case studies, students of the March 2016 QFD course will receive the ISO 16355-1 Tools Matrix reference eBook ($149 value). This course has no prerequisites. Registration is here.