Modern QFD has been used successfully in the healthcare industry, from clinical gemba such as hospitals and medical labs, to health insurance industry and medical device development including Electronic Medical Records.Healthcare QFD methods and tools will be presented on October 30, 2014 at ASQ Technical Communities Conference in Orlando, Florida USA.
The talk, "Delighting Customers in Health Care Using QFD" (1:45 pm - 2:45 pm), will share the case studies of a hospital, healthcare insurance company, and medical device development to show how you, too, can acquire, analyze, prioritize, and innovate solutions for the Voice of Customer.
We hope you will be able to join us!
