05 January 2019

March 2019 QFD Workshop

QFD Green Belt® Certificate Course

March 7–8, 2019   (Thu–Fri)  

Detroit Metro Airport, Michigan USA

  • Contact:  Email  |   +1 734-995-0847
  • This course has NO prerequisites.

Internationally acclaimed introduction to the cutting-edge modern QFD and ISO 16355, the QFD Green Belt® Course will show ways in which Quality Function Deployment (QFD) can solve issues you face in product, service, software, and process development, as well as help identify innovative solutions and new opportunities.
  • What is QFD, what you should and should not do when implementing
  • State-of-the-art QFD curriculum (See Why you should update your QFD practice?)
  • Current best practices and modern tools
  • Modern Voice of Customer analysis
  • Gemba study tools
  • Prioritization using AHP: Analytic Hierarchy Process (templates included)
  • Solid ISO 16355 QFD foundation and sound practices essential for Design for Lean / Six Sigma
  • Introduction to ISO 16355
  • Introduction to Kansei Engineering / Lifestyle Deployment, Hoshin, TRIZ, New Kano Model
  • Modern QFD templates, including AHP, Customer Process Model, Maximum Value Table, modern House of Quality with sound math, and more
  • Hands-on practice of the tools and deployment in the classroom—on your own work project (when possible)
  • The only QFD curriculum approved by Dr. Yoji Akao (founder of QFD), outside Japan
  • After-class support for attendees

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